Please note that our minimum order quantities are from 200 pieces per order.

For each design, there is a minimum of 100 pieces per color.

For more complex designs, the minimum may be higher.

（If you are a relatively established apparel brand, we can lower the minimum order quantity to facilitate long-term cooperation and market testing. However, you will need to provide relevant proof）

For first-time collaborations, we require at least 1 designs or 1colorways to start

We specialize in streetwear essentials made with knitted fabrics—mainly T-shirts, hoodies, sweatpants, and tanks. The core materials we work with include jersey, rib, fleece, French terry, scuba (double knit), and mesh.

No, we currently do not offer those categories.

However, we’re exploring new product lines and may expand into more categories in the near future.

Yes, all garments get washed before sending them your way.

The Patterns Collection features  pre-developed patterns that we have created based on popular trends from top brands. You can use these directly as your design base for an easier production process.

By choosing these patterns, you can skip the need for a size chart and significantly reduce your product development time.

The Fabric Library showcases our main fabric collection. You can easily choose fabrics and colors through the digital fabric catalog (please be sure to note the fabric code and color number).

If you plan to use a specific fabric that isn’t displayed on our website, please contact us in advance. We may already have a similar fabric sourced, or we may need some time to find a high-quality alternative.

For small-batch orders, we currently work with in-stock fabrics only.

For orders of 500 pieces or more per color per style, we offer custom dyeing of existing materials.

However, we do not offer full fabric customization from raw fiber to knitting or weaving.

Yes. VAN-HELL offers a full range of advanced printing techniques—including DTG, DTF, puff print, and more—as well as all types of embroidery.

In addition, we provide a wide variety of on-trend craftsmanship to elevate your designs.

For details, please refer to our Craftsmanship Library.

Yes. We work closely with trusted partners to produce basic custom trims and packaging—such as neck labels, care labels, hangtags, and polybags.

For special materials or unique finishes, please consult with us in advance. Alternatively, you’re welcome to source them directly and have them shipped to us for production.

For regular customers, we store them long-term. For non-regular customers, we keep them for up to six months.

We don’t create original designs for you—because that’s your vision, and you’re the designer. Think of us as your behind-the-scenes technical team.

Yes, your designs are fully protected and won't get reproduced unless you ask us to. We take IP protection very seriously as this is the foundation of a trustworthy partnership. Additionally, you can choose to send us an NDA for signature.

To begin, you’ll need to provide a tech pack for your design.

A tech pack is the blueprint of your garment—it includes key details like measurements, construction, materials, and artwork placement. It’s essential for custom orders and ensures the factory knows exactly what to produce.

If you don’t have one yet, no worries—we offer free tech pack guidance to help you prepare it step by step.

Lead time can vary on quantities, project specs, and overall client production experience, but below the Average dates:

Sampling: 1-2weeks

Bulk production: 4-6 weeks

Please note: lead time starts only after all production details are finalized—not from the date of payment.

Successfully launching a garment takes more than just production—it starts with design, sampling, revisions, and then bulk production.

Based on VAN-HELL’s experience, we recommend starting your planning at least 4–6 months before your intended drop date. This gives you enough time for tech pack preparation, sampling rounds, and any necessary adjustments before going into production.

For bulk orders, if there are essential changes needed during production, we’ll do our best to accommodate them. However, please note that such changes may result in additional time and costs.

Yes, our pattern makers can assist with size grading based on your base size and measurement chart.

Yes, usually half of the sample fee will be returned.

Yes, you can. We will confirm the pre-production (PP) sample with you before starting bulk production. 

Yes, definitely! Sending us your samples really helps us match the fit and finish you're looking for.

Yes—larger orders get better pricing. The more units you order, the lower the cost per piece. Price breaks typically occur at quantities of 300, 500, and 1000 units.

The initial price is estimated based on your confirmed order quantity.

The final price will be calculated based on the actual shipped quantity, and if you choose to use our logistics service, the shipping cost will also be included at that stage.

Sample Orders: Full payment is required upfront.

Bulk Orders: A 70% deposit is required to start production. The balance must be paid before shipment, based on the final invoice.

Logistics Services: Full payment is required before shipment.

For bulk and sample orders, you must proceed with a bank transfer.

Since every piece is made to order and goes through strict quality control, there might occasionally be slight variations in the final delivered quantity. For example, a few pieces may not pass the final check, or extras may be produced as backup. For bulk orders, a delivery variation of up to ±10% is generally considered acceptable industry-wide.

Yes. When producing garments, we recommend allowing for a measurement tolerance of approximately ±1-2cm, as slight variations can naturally occur during cutting, sewing, and finishing—especially for knit fabrics.

Similarly, minor deviations may also occur in the size or placement of prints and embroideries, due to the nature of manual positioning and fabric behavior.

If these tolerances are not acceptable to you, please do not place the order.

At VAN-HELL, we use DHL UPS FEDX as the default courier for sample shipments. Delivery to most global destinations typically takes 3–7 business days.

Alternatively, you may arrange shipment through your own freight forwarder.

For bulk production, we can assist with both sea freight and air freight via our partnered logistics providers.

Please feel free to contact us for estimated transit times.

You may also choose to use your own freight forwarder if preferred.

Once the goods are handed over to a third-party carrier, VAN-HELL is no longer liable for any fees, losses, delays, or customs issues. All risks and responsibilities related to the shipment shall be borne by the customer.

We do not take responsibility for import taxes.

We can't accept returns and exchanged as all sales are final as garments are tailor-made just for you.

Please notify uswithin 3 days of receiving your order and sendclear photos showing the issue. We will open a case and handle it in accordance with ourinternal review procedures.

Yes. VAN-HELL is a manufacturing and export company. We develop, produce and export clothing items and provide a wide range of logistics services. We do not provide agency services or charge commissions. 

Our international business team is based in guangzhou, China, and our production takes place in Guangdong, China.

VAN-HELL was officially established in January 2010 built upon 15 years of manufacturing experience in products made from knitted fabrics for streetwear brands. We were created to provide dedicated production services for international clients.

Factory visits are possible for select clients, but due to the high volume of inquiries we receive each week, we can only accommodate a limited number of visits. Our team’s time is dedicated to managing production and supporting active projects, so in-person tours are reserved for clients with confirmed production intent and ongoing collaboration discussions.

This approach ensures we can provide a focused and valuable experience for each visitor, and maintain the efficiency our current partners rely on.